This week Paddington Station has started a renovation (transformation?) of the Bakerloo line entrance. What used to be a mad scramble of intersecting commuters has vanished. Foot traffic now flows elegantly one way in one entrance and then out through another. The ticket gates have all gone and it’s truly a thing of beauty. The speed to get in and down onto the platform is remarkable. I kind of hope they keep it like this. Moral – transformation doesn’t need to be big bang. Customers can immediately benefit from ‘works in progress’.